This is a brief companion post to my original post on approaching the radiology R1 year. This is what you need to do to succeed in radiology and life:

Be a decent human being and use common sense.

If that’s not enough to go on, here’s a longer list:

• Be on time
• Be excited
• Be nice
• Be dressed
• Take responsibility
• Do what you’re told
• Read cases, not just books. Be hungry.
• But…um, also read books, not just cases. Practical knowledge is often different from book knowledge, but you’ll eventually need both to succeed
• Be knowledgeable. If you can’t know radiology, then Know the Patients. Know the Histories. Know the Priors.
• Again, always look at the priors and read the prior reports. Prior reports will teach you more than your attendings will face to face.
• Proofread. Please, please, please. A report is a radiologist’s will manifested. Who do you want to be?
• Anatomy is the foundation on which all else is built.
• Develop a search pattern.

Real expectations for a first-year resident in July: are you ready?

In addition to the important life skills I outlined above, I want to stress that really no one expects you to actually understand radiology at this point, but you are expected to learn fast. What you can do—even on day one, even if you don’t actually know anything—is learn the details of the exams: especially patient history and priors. Look at this before you read out because this is literally your one chance to save your attending time and effort. A junior resident is graded more on attitude and attention to detail than on fund of knowledge.

Anyone who cares about what they’re doing can craft reports (almost) free of transcription errors, template mistakes, and missing comparisons.

It’s not uncommon to hear from your chairman or program director during orientation that they want you to have a life and be well-rounded. Like, they’re not asking you to do anything crazy, just an hour or two of reading per night. If you were worried that a deep belly laugh might escape to your great embarrassment, then you are not alone. In an ideal world, you would read every night from textbooks and articles and then rapidly move onto writing your own and contributing to the great growing body of truly meaningful radiology research.

Well, sometimes life happens.

While I like knowing things and doing my job well, I wouldn’t have exactly described myself as a radiology residency completionist. I didn’t necessarily read as much as some people suggested was prudent, and I’ve certainly never enjoyed and found meaning in trying to memorize long differentials for all the things that can occur in a given area when A) those differentials often include things that are radically different either clinically or by appearance and thus would never be confused and B) I have the ability to, you know, access the internet when I’m stumped by an unusual finding.

Keep in mind, this little list was generated from my own experience (in hindsight) and ruminations. The intrinsic variability across programs and training means that parts of my perspective may not or should not apply to you.

But I suspect if you do all of the above to start each of your rotations you’ll be on the right foot.

The American Board of Radiology announced earlier this week that they would indeed be joining the civilized medical world and moving to a virtual exam solution for all future exams and maintaining the current proposed February and June dates for next year’s administrations:

We appreciate the constructive feedback regarding our 2020 exam schedule and recognize the significant impact that test postponements have had on our candidates, their loved ones and families, and their training programs. We have seen and heard legitimate concerns from candidates, program directors, department chairs, and other stakeholders, and have considered many options to safely administer our exams in the least disruptive fashion while preserving their integrity. Our deliberations and decisions were largely based on our obligation to accommodate those most affected by the pandemic. The health of candidates, volunteers, staff, and the public is our highest priority. In consideration of these concerns, the ABR is moving all currently unscheduled and future oral and computer-based exams to virtual platforms beginning in the first half of 2021, which is the earliest we can confidently deliver these exams without potential delays.

Good for them.

Seriously, I mean that.

But.

And I don’t want to be needlessly negative (or do I?), but as I argued back in April, have said multiple times since, and was then subsequently joined by the entire field of Radiology and its many member organizations, this outcome was the only defensible choice. Nationwide travel for an exam is simply an untenable position right now. Hell, doing so for a computerized test was barely defensible before the pandemic.

Despite all the hemming and hawing and the repeated stance that virtual solutions were simply “not practicable,” the ABR will be moving forward with one of those unpracticable solutions anyway in 2021. It was inevitable, which makes the drama and delay wholly unnecessary.

If the ABR had read the writing on the wall back in March when the world shut down, they still may have not been able to keep the original June date. But they likely could have salvaged the initial backup November date for which every residency program in the country already planned around. That date was closer to the usual timeline and was likely fairer for the senior residents, who will now be forced to re-study and potentially re-broaden their practice as they return from early IR specialization or mini fellowships.

Despite the ABR’s official stance, the Core Exam is not a test you could just pass on the merits of radiology skill alone. The evaluations practicing rads take, the Certifying Exam and OLA, are both easier.

On the one hand, good on the ABR for at least planning to do the right thing. I look forward to seeing how they decide to accomplish this mission, one they originally said they simply couldn’t do. There are a lot of self-imposed boxes to check because “the inability to adequately control image quality, the testing environment, and security would significantly threaten the fairness, reproducibility, validity, and reliability of the testing instrument across all candidates.”

But, on the other hand, the situation was ridiculous. There was a bona fide revolt before the ABR came around to what should have been an obvious choice in the first place. Now that we’re here, the move away from centralized testing should be permanent.

It goes to show that while the ABR has added responsiveness to its toolbox, they have not yet independently demonstrated sound stewardship of our field. Stakeholders need to be willing to fight for every important issue.

I hope this is a turning point for the ABR and its testing mandate. I know the radiology community stands ready to provide constructive dialogue to help improve initial certification and MOC.

Two days after they announced the second cancellation of scheduled exams this year, the ABR felt compelled to rapidly address the massive discontent in the radiology committee. Perhaps hearing that a joint letter from every trainee and many rad organizations was in the pipeline gave them the extra incentive to try and preempt (unsuccessfully, see below) formal censure from its stakeholders.

On the whole, ABR President Vincent P. Mathews’ letter is…defensive. And it addresses the core concerns by calling them out but largely without meaningful explanation that would make the ABR’s repeated unforced errors in the handling of the pandemic look like anything other than inept and out of touch. It sounds like he’s inherited this mess, but the ABR needs more than a bigger listening ear: They need a paradigm shift.

I’ve been asked if I could translate from ABR-speak into English, so without further ado.

Colleagues,

Based on feedback received after the ABR’s announcement that we are canceling most of our exams for 2020 due to the COVID-19 pandemic, I want to provide more information regarding the considerations that led to this decision.

Restrictions on large gatherings in many locations, including Chicago, where we have our largest testing center, are very unlikely to be lifted before the fall. In addition, our staff had thoroughly investigated the logistics required to deliver an in-person exam, and our conclusion was that we could not guarantee the safety of our candidates, diplomates, and staff to the level required to proceed.

We know everyone told us that planning for an in-person exam in November was nuts. We know there was never any chance the virus would magically disappear or that chilly Chicago in November would ever be a better place for humans than June let alone a safer place for virus-free travel. I know people told us it never had a chance of happening and that if somehow we did have the ability to force people to come that it would be a disaster. Instead of listening, we wasted valuable time that we could have spent preparing a remote solution trying to figure out a way to use the testing centers we should have never built.

Many continue to ask about giving our exams at local testing centers. We do offer some of our Radiation Oncology and Medical Physics Exams at Pearson VUE centers, and we still have some scheduled in December. Neither Pearson VUE nor Prometric has the technical capability to deliver our Diagnostic Radiology Exams and have not been interested in developing those capabilities when we have inquired repeatedly over several years. Currently, these centers are closed, and it is uncertain when and where they will open.

A long time ago when we developed these exams we didn’t take into account the available capabilities of commercial centers (though we haven’t and have no intention of ever disclosing what those missing capabilities are or why we didn’t just go back and pay some nerds to re-make the software to make this feasible). After all, a bunch of our own exams as well as those offered by the American Board of Nuclear Medicine and the ACR In-service are offered at places like this. In the end, building our own centers so that we could reduce the ambient light by a few lux seemed like an easier and more profitable solution.

Others have asked why we can’t deliver a virtual exam. We are actively exploring alternatives and are collaborating with other ABMS boards to evaluate options. Currently, we have no reliable, secure option for a high-stakes exam such as the initial certifying exams that we deliver. We are aware that the American Board of Surgery and the American Board of Ophthalmology have announced they will give virtual oral exams in 2020. Their exams are different than ours, and they have not validated the ability to use radiologic images in those exams. No board has developed a secure initial certification written exam virtual platform that would be needed to deliver our Diagnostic Radiology and Interventional Radiology Core and Certifying Exams. When the breast content on the core exam was not successfully delivered to all candidates in 2017, we devised a solution for individuals to take that content remotely rather than come back to the testing centers. During this administration, some candidates had technical problems that we were able to fix “on the fly,” which was possible because of the small number of candidates taking the short exam at any given time. That exam contained very limited content and, in fairness to the candidates, we removed some items that were potentially too subtle without the monitor display control we have in our testing centers. Fortunately, it worked for a session of less than an hour for a minority of our candidates; however, we are not confident that it would work for a 10-hour exam for more than 1,000 candidates. Because of the magnitude of the significance of our initial certification exams, we must ensure near complete reliability. As we have experienced on two occasions in the past few years, even a minor failure in the delivery of these exams is extremely disruptive to everyone involved.

I know that no one actually expects us to have a ready-made, rapidly-deployable remote solution, but I feel compelled to conflate the fact that that we currently lack this capacity with our general unwillingness to pursue this goal with full vigor and the financial might of our near limitless cash reserves.

Our exams aren’t like other exams. Each exam is truly unique, like a snowflake.

We know that our continued harping on “image quality” is tone-deaf and completely meaningless given the functionality of literally every computing device used over the past twenty years, the existence of image-rich exams in multiple settings including our very own OLA, and the fact that cross-sectional modalities use images that could have been displayed by a Super Nintendo.

We also know that trying to crap on the “reliability” of our one-time remote experiment may also fall flat given that said effort came because our home center was even less reliable in the first place.

These mental gymnastics may be nonsensical, but they’re our party line, and they’re the best we got.

To reiterate, we just don’t have a reliable platform to give our computerized or oral exams right now. We are exploring our options for each of our specific types of exams in our various specialties and, hopefully, we can find solutions in the coming months. Programs have been asking for a decision soon because they are creating their resident schedules for the next academic year; therefore, we decided to move ahead with our announcement. We know that it will be highly disruptive to have two years of residents taking the Diagnostic Radiology and Interventional Radiology/Diagnostic Radiology (IR/DR) Core Exam in June 2021. Therefore, we hope to offer an administration in Chicago and Tucson in February 2021 in the event we do not have a virtual option. We are finalizing the dates and will make an announcement as soon as possible. We will also engage program directors and others as we progress with any virtual solutions.

We are looking, but we don’t want to promise to do the right thing. We’d rather arbitrarily postpone the date to another fictional timepoint instead of promising to carry out a remote solution on the dates we already provided and for which all programs and individuals have since prepared.

That said, we know—deep down—that we must provide a remote testing solution. And we know, since commercial centers won’t be able to take on this business, that it must either involve programs/institutions or people at home. But we are simply not ready to admit this to ourselves or others except in the most oblique of ways.

This is another unfortunate situation created by an unprecedented pandemic, and I hope you understand that this decision was not made lightly. We are fully aware of the disruption this causes for our candidates and their programs and desperately would have liked to have an acceptable solution sooner. We take responsibility for not engaging more stakeholders in the conversation leading to this decision, and we commit to doing better in this regard. Over the next two years of my service as ABR President, with the full support of the entire organization and Board, I will make this a priority. However, I do not think we would have arrived at a different outcome at this point in time.

We know that announcing a plan isn’t the same thing as having a solution in place, but we hope you understand that we believe all the current drama is entirely secondary to an unavoidable pandemic and not at all a reflection of our systemic deficiencies. We are sorry that we didn’t listen to your concerns formally before ignoring them. We promise to have an increased number of superfluous token conversations in the future.

And so

This may have delayed the formal response from a ton of radiologists by a day or two, but it changed nothing:

Together, 17 national radiology groups urge the @ABR_Radiology to offer virtual remote or in-person local/regional administrations of the Core, Certifying, and Subspecialty Exams in Fall 2020. #HearUsABR. pic.twitter.com/3hPrvtNEyo

— MERCCoalition (@MERCCoalition) June 8, 2020

It’s a good letter, and you should read it. The joint effort covers the salient points in measured tones and doesn’t once devolve into the ruthless mockery that less restained commentators might have been unable to resist.

Yesterday, the American Board of Radiology announced in an email blast that it was canceling the planned in-person administrations of the Core and Certifying Exams and postponing until an unspecified time in 2021.

I wasn’t the only person to tell the ABR that its November in-person exam plan was—from its inception—magical thinking. So on one hand, the announcement was long overdue. On the other, they’re still missing the point: the only solutions to the problem of high-stakes medical exams right now are disseminated ones, and the number of other boards moving to virtual exams continues to grow steadily. Centralized nationwide travel is simply a nonstarter, and the delays here only serve to lengthen the duration of the ABR’s missed opportunity to do the right thing.

Unlike the June cancellation, this time the ABR gave no date. That’s because any date would be a meaningless guess. There is no end in sight for this pandemic. We have no idea when it will be appropriate for nationwide travel for something as stupid as a multiple-choice test. There is a highly nonzero probability that anything of the sort in 2021 will remain unconscionable. So while they caved to the reality that the November date was untenable, they won’t acknowledge the deeper reality that their testing centers became obsolete forever earlier this year.

The vague notion of a “2021” administration is a plan without a plan. Programs can’t meaningfully change rotation and call schedules for a second time to a random new date. Residents trying to account for these high-stakes exams in their family planning are once again left helpless. Instead, everyone will need to contend with a combination of two classes of residents taking the exam in rapid succession or even at the same time. This is a completely avoidable logistical disaster for training programs.

Remote Testing: The Obvious Solution

Here is what the ABR said about remote testing in their email:

In response to numerous queries, delivery of the [Core and Certifying Exams] using available remote platforms is not practicable. We have investigated many options, but the inability to adequately control image quality, the testing environment, and security would significantly threaten the fairness, reproducibility, validity, and reliability of the testing instrument across all candidates.  We want to give an exam that will accurately reflect the hard work of our candidates on their path to certification.

Candidates and trainee advocates deserve to know why. They deserve to know what those investigations were and why the ABR feels no solutions can be used. They deserve to know why if “available” options won’t work why the ABR will not create their own. After all, they created their own test and built their own testing centers! And then, when one of those centers failed in 2017, they even managed to administer part of that exam remotely to candidates at home! And finally, we all deserve to know why the ABR changed from using practical to practicable in its correspondence.

It’s completely insufficient to just say it’s not practicalpracticable to do a remote solution.

Take ownership of this communication.

Literally—and I mean literally—no one believes you. A simple “it’s not going to happen” is not a suitable justification for the continued disruption, inconvenience, cost, and health concerns of an in-person exam.

The current exam set up was suboptimal for years, but now it’s inappropriate.

To be fair, I believe the ABR when they say that commercial testing centers are not a viable option right now. Even the NBME has been forced to enroll medical schools to help administer the Step exams given issues with Prometric during the pandemic. These places are canceling exams left and right in order to maintain a semblance of social distancing, but even on a good day, these companies provide a poor examinee experience. It’s 2020 and we can do a good job with exam security without subjecting candidates to the degrading experience of the Prometric pat-down. (On a related note, this would be a great time for the ACR to roll out a program-administered in-service exam to demonstrate how to do this to the ABR).

Regardless, it’s possible to do live-proctoring via webcam. It’s possible to do live-proctoring in-person at residency programs. There are multiple options to administer an exam that may be harder than “flipping a switch” (their words) but are still solutions worth actively pursuing. I wrote about some of these common-sense approaches in April.

A Pathologically Absent Sense of Irony

The ABR says that remote testing cannot happen because it would prevent them from ensuring the “reproducibility, validity, and reliability of the testing instrument across all candidates.”

But these delays have already ruined this exact thing, and further delay will only do so more. While these exams are theoretically criterion-referenced by the Angoff committees, at the end of the day, the Core exam is an exam taken by rising senior residents in June after a set three-year period and an established curriculum. Every class is measured at the same time in the same place.

The ABR is focused on the physical setting, but they are ignoring the timing.

For the residency class of 2021, it will be an exam taken by senior residents deep into their final spring, potentially at the very end of their training (or yes, if we’re being honest, during fellowship). There will be residents who may have begun subspecializing via mini fellowships. For ESIR residents, they may be months from their last diagnostic rotation.

If the Core Exam really tested things that every radiologist should know, then perhaps these seasoned seniors would pass at rates higher than ever before. But as those who have taken the Core Exam already know, that isn’t the case. These seniors will need to study hard (again) to maintain the superfluous working-knowledge to succeed over the additional months of waiting time. When they sit down for the exam in Chicago or Tuscon, they will be exhausted in addition to bitter, angry, and maybe even scared. They will be wearing masks and trying to stifle errant coughs. It will be a miserable and unnecessary experience.

Between the delay and the atmosphere, this will never be the same instrument. But the beauty of the ABR’s inscrutable system is that their answer to any grading questions will always be trust us.

Endlessly repeating a presumably earnest desire for reproducibility, validity, and reliability is the best the ABR can muster, but it reminds me of recent Trump comments about mail-in ballots: tangentially related to a real concern but ultimately hysterical, impotent, and rooted in fear.

Follow the Money

The gut reaction of everyone is that the ABR won’t do remote testing because they want money. And I want to push back on that a little because it’s an oversimplification. It’s not just about money.

The ABR will take your fees regardless of how they run the exam. Yes, they’ve invested in developing and running their own testing centers, but those empty rooms gobble up money whether they’re being used or not. Some of their reluctance may have something to do with the duration and terms of their leases, but they aren’t sharing. Ultimately, that’s a sunk cost no matter what the future holds. While it would certainly cost some money to develop a way to share the exam widely (which they may have already done the heavy lifting for), they wouldn’t lose much money upfront if exams were taken at residency programs or at home this year.

The big problem with a remote test is that it’s a long term one-way street. The ABR has maintained for years that it alone could administer these exams. But if we can have a remote exam now, then that position is simply not true, which means they’ve either been wrong for all those years, or worse, lying. I don’t think we should discount their reticence to own up to past mistakes. You don’t have to watch the news often to know that doubling down against an inconvenient truth is common practice. This was a strategic error from the day it was announced.

If the ABR does eventually use a commercial center, for example, then yes, some of those fees will go to the center, and the ABR will lose some profits. For example, this random Prometric document says they charge $105 for 8-hours of seat time (to be clear I have no idea if this is accurate). A trainee will pay 5 years of $640 fees to take the Core and Certifying Exams, so currently $3200. If we estimate that the three total days of exam time (2 Core, 1 Certifying) would cost in the neighborhood of $315, then just under 10% of your total fees would be lost. This is what sacrificing your health and convenience is worth to the ABR.

Can the ABR deal with that financial hit? Well, yes, of course. They are a multiple-choice question development company primarily staffed by volunteers with $50 million in the bank.

But if the ABR were to be true pioneers here and permanently move to program- or home-based testing, then there would be little financial hit at all.

A Sad Reality

Ultimately this is about optics and control, not about practicalities practicabilities. The ABR—entrenched in a decade-old decision to manage their own testing centers and now doubling down on their no-remote party line during the pandemic—is just doing the unequivocally wrong thing.

It seems that $50 million in cash reserves is insufficient financial lubrication to help them move past their prior strategic missteps because make no mistake: this is truly a psychological—not practicable—barrier. Shame is a powerful motivator for cognitive dissonance.

Every resident, fellow, and advocate should engage with every single organized radiology society to sign a unified letter of concern. It may not matter, but the ABR should know they stand alone.

From ABR President Brent Wagner’s article, “ABR, Stakeholders Remaining Flexible During Uncertain Times,” in the May issue of the BEAM:

For the ABR, as it became clear that standard exam development activities would not be effective in the short term, staff and volunteer content experts quickly made adjustments: test assembly activities for upcoming exams were revised to use remote conferencing software. While this is often not optimal for the volunteers, the modification to the process promised to support continued success in exam creation that would be relevant and cost effective.

The real stakeholders here are the residents who should be taking a live-proctored test from the comfort of their home next month.

The volunteers who do the heavy lifting of test creation may have been given the flexibility to volunteer from home, but so far the ABR has been unwilling to “remain flexible” enough to do the right thing and make remote testing a reality like the American Board of Surgery recently successfully demonstrated. Even the NBME has temporarily canceled USMLE Step 2 CS with the understanding that nationwide travel is simply inappropriate for a healthcare-related examination involving scores of doctors for the foreseeable future.

Some financial considerations are almost certainly tied to this desperate need to have a live in-person exam that no one has ever wanted, but departing highly-compensated Executive Director Valerie Jackson said this in her departing missive:

Another big part of my life has been volunteering. Over the years, some of my friends have wondered why I would give so much of my time for no pay. The reward isn’t monetary; better than money for me was the sense of giving back, the ability to work with wonderful people who are now long-term friends, and having an impact on many facets of our profession.

I have no words. Total compensation in 2018? $834,567.

I did, however, like the final paragraph of incoming ABR President Robert Barr’s entry:

We still have work to do. We need to keep costs down, we need to ensure that testing is meaningful and accurate, and we need to improve the overall test experience for our candidates, among other challenges. We are working on all of these today. I hope you’ll give us a chance, and I welcome your suggestions and constructive feedback.

I would love nothing more than for the ABR to pivot and start making the correct operational and strategic decisions to succeed in those areas. The ACR recently made some suggestions.

Earlier today the ACR passed resolution 50 without dissent, a gesture made in response to the recent (and ongoing?) MOC agreement debacle. The thrust of the resolution is that the American Board of Radiology should strive to “minimize power imbalance in decision-making between those professionals and the certifying body by committing to representative, inclusive, and transparent decision-making.” Also that they should consult the ACR before making terrible participation agreements and should also share said agreements in advance for public comment from candidates and diplomates.

Little birdies informed me that the ABR was working hard behind the scenes to spike this resolution. However, when it was presented during the reference committee hearing on Monday and then came up for a vote today, the ABR maintained complete radio silence. Not a peep.

This is, oddly, in strange contrast to recent promises of greater communication and transparency, such as when the ABR President recently said he wanted to “take ownership of flawed or incomplete communications.” Given the opportunity to literally address the entire radiology community and its largest deliberative body, the ABR didn’t say anything. They didn’t argue that they were right. They didn’t admit that they were wrong. They offered no window into the agreement process or any public acknowledgment or response to the many questions and comments that are contained in the resolution or that were raised during the discussion.

Why?

Because they don’t have to.

The core problem with the ABMS member boards like the ABR is that they are completely unaccountable. They may claim “business league” nonprofit status as 501(c)(6) organizations, but they are not accountable to their fields or their diplomates. The ACR has no power over the ABR. So why should the ABR work with them? Why subject itself to a public flogging? Better for that to occur on Twitter, anonymous forums like Aunt Minnie, and yes, right here.

During the reference committee discussion, I offered this testimony:

In its recent apology email to diplomates, the ABR suggested that the new MOC agreement was a slip-up. They wrote, “an error in the creation of the agreement resulted in the posting of an incorrect document, with more restrictive language than was intended.” This statement is at best misleading. The document was not simply a one-off overreach. I would like the members of the college to know that I and all other recent diplomates have been forced to sign similar agreements during our training. I signed a nearly identical agreement waiving my own due process rights in 2013 when I was a first-year resident. And today, despite softening the language of the recent MOC agreement after the public outcry, the current Candidate Agreement containing the exact same problematic language remains completely unchanged. We are leaving our most vulnerable colleagues out to dry.

The ABR is currently starved of external influence and oversight. Their bylaws mandate that nominees for the Board of Governors are solicited internally and elected by 3/4 majority of the current BOG. This insular approach essentially precludes outside perspectives. Once elected, the ABR conflict of interest policy “requires the Governor to act in the best interests of this Corporation, even if discharging that duty requires the Governor to support actions that might be contrary to the views, interests, policies, or actions of another organization of which the Governor is a member, or to the discipline of which the Governor is a member.”

This is deeply problematic. The ABR, by its own bylaws, is unaccountable to radiology and to radiologists. This is why we have our current state of affairs.

What we do matters. We should demand transparency and excellence from any organization that has an impact on our field and our practice. And if the ACR will not take a stand for radiologists then who will? This resolution could be a small first step toward creating a more meaningful working relationship.

Ultimately, this ACR resolution is purely symbolic.

Unfortunately, the ABR’s softening of the recent MOC agreement language was also merely a placating gesture, because it’s functionally similar despite the removal of the most heinous legalese.

There is a massive power imbalance here. In a situation where you can only vote with your feet, you have to be able to walk to wield influence. But doctors can’t strike. And the only people that can meaningfully do so in the current climate are the grandfathered lifetime certificate holders who are optionally enrolled in MOC, and they make up a shrinking fraction of the ABR’s profits every year.

Until the ABR decides that transparency and democracy will help their mission (or their bottom line), they have no need to listen.

But I hope they will. And I hope the ACR will take increasingly strong positions in future years because they’re an important part of the certification narrative that the radiology community needs to hear.

This week the American Board of Radiology emailed its diplomates in response to the continued concern that its initial fix to the over the top legalese in its agreements was buried so deep that no one could see it as well as the frustration that people who caved early didn’t have a chance to sign the new one.

I know some regular readers are getting bored of all this ABR talk—and we’ll be moving on from this flurry soon I promise—but there’s also a lot to learn here about management and organized medicine.

The ABR, clearly hoping for a gold star, started with this email subject line: “We listened to your concerns about our MOC Participation Agreement.”

Glad to hear it.

Today we’re discussing how to apologize.

Dear Diplomate:
As part of your enrollment in the ABR’s Maintenance of Certification (MOC) and associated interactions with our website, periodic renewals of user agreements are needed to codify the understanding of the limitations of usage of the materials and the extent of liability. This is especially important in establishing the security of the content used in assessment, in order to maintain a secure, valid, and fair process.

In March, an error in the creation of the agreement resulted in the posting of an incorrect document, with more restrictive language than was intended. Specifically, our request for those enrolled in MOC to waive certain legal rights was neither reasonable nor necessary.

I gave the ABR some advice on how to apologize back in 2017. When an accountable organization makes a mistake, they should:

1. Express regret and acknowledge responsibility
2. Be transparent and describe the mistake
3. Give an action plan and steps to correct the problem
4. Ask for forgiveness

They do a decent (incomplete) job of #3 and #4 in the following paragraphs. But they did a terrible job with #1 and #2.

The ABR is pretending that a Janice or Karen or Peter accidentally uploaded an “incorrect” document that was spuriously created in “error.” While we can all agree that waiving legal rights is stupid and unnecessary, this wasn’t an oversight. In terms of quality parlance such as might have been seen in the ABR’s manual for noninterpretive skills, the creation of the MOC agreement was not a “slip.” It was a bad choice and a manifestation of bad decision making.

It was deliberate. To say otherwise is ludicrous.

Especially so because this language was not new. I actually looked back at my own myABR history and saw that the same BS was in the “Agreement for Candidates and Diplomates” that I signed back in 2013, when I was a busy first-year resident unlearned in the machinations of our radiology overlords.

Perhaps the ABR was coyly suggesting that the language was unnecessary because all recent trainees have already signed away those rights. To wit, while the ABR changed the MOC agreement, they have not changed the Agreement for Candidates and Diplomates, which includes the same language.

Residents are a vulnerable population. Diplomates and organized radiology including the ACR should continue to put pressure on the ABR to fix this issue across the board. Don’t leave the trainees out to dry.

A revised document has since been implemented at https://myabr.theabr.org/moc-agreement. After discussion with counsel, acknowledging that the new language is far less stringent, this will supplant the original agreement for those who have already signed. Alternatively, these individuals may choose to sign the new agreement, but it is not required.

Now diplomates can now choose to sign the new agreement. Misuse of the term grandfathering has been avoided.

In view of the increasing administrative requirements inherent in the daily practice of medical practitioners, the ABR has an obligation to lessen such burdens whenever possible. We apologize for the error and hope to learn from it. No process is perfect, but we can and should continuously improve our processes based not only on internal quality control but also on feedback from our stakeholders, especially the radiology and physics professionals we are privileged to serve.

This is an excellent paragraph.

Sincerely,

Brent J. Wagner, MD
ABR President

Valerie P. Jackson, MD
ABR Executive Director

In short: I don’t know why the ABR is institutionally incapable of giving a real apology.

But more importantly, the ABR only fixed part of the problem. They responded to the loudest voices, but they didn’t even fix the imposition of onerous language on our youngest colleagues let alone address the problematic “processes” and organizational perspective that created it in the first place.