Basecamp’s Jason Fried’s brief discussion of product development should be required reading for anyone who designs software, including EHRs, PACS, dictation, or whatever new dumb AI implementation someone is pitching to revolutionize healthcare (but that no one talked to an actual doctor about).
The critical tension is the balance between making features obvious, easy, and possible. You have to have opinions, and you have to choose, because being everything to everyone isn’t an option.